tekkenarcademachine| You can't see the screen for a 980-yuan ticket? Lin Junjie's concert was called to refund tickets by the audience, and the ticket seller responded

On the evening of May 11, Lin Junjie's 2024 concert tour opened at Jinan Station, where an audience shouted "refund and change seats" because of the perspective of seats. Netizens said that "the 980 yuan ticket screen can not be seen." In this regard, barley network customer service hotline staff said that the problem will be fed back to the organizers for verification, whether the ticket can be refunded to verify the results. The reporter repeatedly contacted the organizer Shandong Youpeng Culture Development Co., Ltd., but the phone was not answered.

Netizens complained: when the ticket was bought for 980 yuan, the seat was arranged behind the railing and the screen could not even be seen.

On the evening of May 11, netizen Ms. Wang posted that she was a fan of Lin Junjie. She spent 980 yuan on Barley Network to buy a ticket for Lin Junjie's concert in Jinan on May 11. When she arrived at the scene, she found a row of high iron railings next to her seats, blocking the main stage. "when I came all the way to see the concert, I couldn't even see the screen with a ticket of 980 yuan." Ms. Wang said that she was in the 27th row of District 401. "only a few railings can be seen at the scene, there are no glow sticks on the seat, and the stool is still broken." At that time, I asked the staff at the scene to solve it, but no one came forward to solve it until the end of the concert, and the sense of experience was really poor. "

In the comments area, many netizens shouted, "I bought the infield tickets, but I couldn't find where Lin Junjie was all night." "TekkenarcademachineI'm B7, and I don't see where the person is. "I can't see B4 clearly". There are also netizens angry at the organizers, "is it necessary to open this kind of railing position?"Tekkenarcademachine? "

Barley net customer service: it will be fed back to the organizer for verification, and whether the ticket will be refunded is subject to the verification result

The reporter contacted the barley network customer service hotline, the staff said that if the concert site staff did not intervene to deal with, it should be that there is no seat occlusion problem. If you really think that the seat is blocked, you can provide the order and the scene picture, the cover picture, we will feedback to the organizer for verification, and then the commissioner will deal with it. For the question of whether the ticket can be refunded, the staff member said that the feedback would prevail.

The reporter learned from the barley network that the organizer of Lin Junjie's concert in Jinan is Shandong Youpeng Culture Development Co., Ltd. Tianyan survey shows that the company's registered address is located in Block C3, Block C3, No. 173-1 Lishan Road, Lixia District, Jinan City, and its business scope includes performance and brokerage business, conference and exhibition services, advertising business, graphic design and production, domestic cultural and art exchange planning, etc. According to the column of operating conditions, in 2020, Jinan Lixia District Culture and Tourism Bureau and Jinan Lixia District Market Supervision Administration conducted a joint "double random, one open" spot check on the company, and the results were normal. Subsequently, the reporter contacted the organizers of the event many times, but the phone calls went unanswered.

A reporter from the New Yellow River noticed that since the beginning of this year, concerts have sprung up all over the country, and the related issues of consumer rights and interests have also been quite prominent, causing heated discussion on the Internet for many times. Among them, thousands of yuan of concert tickets were purchased, but the singer was exposed many times without seeing the singer, which has become a typical case in the "Hot spot Analysis of complaints accepted by the National consumers Association in the first half of 2023".

"Lin Junjie's concert has different refund policies in different regions", which was named by Jiangsu Consumer Protection Commission.

On May 9, the Jiangsu Consumer Protection Commission released a special report on the cultural and entertainment performance market, in which Lin Junjie's concert refund policy was not unified. Then related topics rushed to Weibo hot search.

The report points out that Lin Junjie's inconsistent refund policy at the Suzhou concert on May 25, the Harbin concert on June 22 and the concert in Tianjin on April 13 can easily mislead consumers.

Take Lin Junjie's recent concert as an example:

For Lin Junjie's concert in Suzhou on May 25, the refund fee is divided into four stages according to the time period: unconditional refund, 20% ticket price, 50% ticket price, and no refund. Calculated according to the ticket price of 380 yuan to 1880 yuan for his concert, the refund fee ranges from a few hundred yuan to nearly one thousand yuan.

The same concert of Lin Junjie, the concert held in Harbin on June 22, will be refunded in three stages: unconditional refund, 30% ticket price and non-refund.

On the other hand, there is no unconditional refund rule for the concert in Tianjin on April 13. The refund is divided into 3% of the ticket price, 30% of the ticket price and no support for refund.

Recently, some fans reported that Lin Junjie unexpectedly grabbed tickets on both platforms for the same "spectator" identity information at a concert in Jinan on May 11, spending a total of 2360 yuan to apply for a change or refund, but was rejected by the organizers and the ticketing platform. However, some fans later said that the platform had promised a refund.

In the concert of the same singer, the refund policy is not unified in different regions, which misleads consumers. In recent years, the cultural and entertainment performance market has shown vigor and vitality, however, with the continuous enrichment of performance categories and consumers' enthusiasm for watching the performance, many problems such as "flooding" in the "platter" concert, high refund fees, and buying "pillar tickets" have also arisen, which have seriously affected the viewing experience of consumers.